# StableCare Terms & Conditions

# Introduction

These Terms and Conditions ("Terms") govern your use of StableCare Membership ("Membership" or “StableCare”) offered by Stable ("Company"). By enrolling in StableCare Membership, you agree to abide by these Terms. To be a StableCare member, registrants must be 18 years or older to agree to the Terms and Conditions.

# What are the StableCare Membership Benefits?

# Theft Coverage for your Vehicle, Lock(s), and/or Accessories

If the Member's properly locked-up micromobility vehicle is stolen under one of the following circumstances:

1. The malicious breaking of your lock(s) by force, such as with power tools, by another;
2. The malicious breaking of the substantially immovable object that your vehicle is secured to by force, such as with power tools, by another;
3. The malicious destruction of your vehicle by another in order to free it from either the lock(s) securing it or the substantially immovable object that it is secured to;
4. The criminal trespassing by another into your home or other private property near your home to take your vehicle;
5. The criminal robbery of your vehicle by another while you are either riding your vehicle, or when you are attending to your vehicle,

Stable will purchase a replacement vehicle of the same make and model and, if covered, replacement lock(s) and/or replacement accessories (collectively, the "covered items") on behalf of the Member, up to the amount of elected coverage, or a reasonable amount above the elected coverage amount if necessary to replace the covered items. If any of the Member's covered items are either discontinued, out of stock, is on backorder, or is otherwise not available, Stable will work with the Member to determine suitable alternative item(s) and, if found acceptable by the Member, will purchase those suitable alternative(s) instead.

If no suitable alternatives exist, or the Member specifically requests a cash settlement, Stable will work with the Member to determine an acceptable method to transfer funds in an amount equal to the coverage amount that the Member elected when they purchased their StableCare Membership. Stable reserves the right to ask the Member for a short explanation as to why they prefer a cash settlement as a part of Stable's efforts to mitigate fraud.

# Ride Home After a Theft Incident

If your vehicle gets stolen, we'll reimburse you the cost of an Uber, Lyft, other ridesharing, or taxi ride home. It's bad enough that your ride was stolen! You still need to get home, and we will reimburse StableCare Members for that ride. Just email us a copy of your trip receipt and we’ll take care of it.

# Exclusive Member Benefits

StableCare Members will receive exclusive access to premium content, Members-only Discord channel(s), direct communication opportunities with the founders of Stable Micromobility, discounts on lock(s) and/or vehicle(s), Members-only features in the Stable App, and/or Members-only in-person event(s). Company reserves the right to add or remove such Member benefits from time to time.

# Eligibility

To be eligible for StableCare Membership, you must be an eligible individual, own an eligible vehicle, and use an eligible lock.

As used herein, the term “eligible” refers to whether a potential member qualifies to purchase StableCare. Although Company has taken care to design the Stable App to automatically determine a potential member’s eligibility, software bugs or other unintentional design choices may, on rare occasions, allow potential members who are not eligible for StableCare to erroneously purchase a StableCare Membership. For this reason, Company reserves the right to cancel any StableCare Memberships if Company determines that a given Member was not in fact eligible for StableCare at the time of purchase. In such event, Company will refund the ineligible customer.

# Eligible Members

To be eligible for StableCare, the Member must:

• be at least 18 years of age;
• permanently live in a city and country that the Company has deemed eligible;
  • StableCare is currently only available in North America. The Company reserves the right to approve individual membership applications from restricted cities and countries not in North America on a discretionary basis.
• have no criminal record; and
• must have a valid government-issued ID. Specific exceptions to these eligibility terms may be made on a case-by-case basis.

# Eligible Vehicles

Eligible vehicles must:

• be a Micromobility Vehicle
• must not be one of the vehicles deemed ineligible by the Company; and
• must have a serial number or other identifier that’s permanently affixed and that uniquely identifies the specific vehicle.

# Ineligible Vehicles

If there is no way to properly secure a vehicle to an immovable, affixed object using an eligible lock due to the design of the e-scooter or e-bike not allowing it or due to the ability of a thief to use common tools to disassemble parts of the e-scooter or e-bike that the lock would attach to, the vehicle will be deemed an ineligible vehicle.

Because Micromobility Vehicles come in a variety of shapes, sizes, and form factors, Company reserves the right to ask individual Members to demonstrate proper lock-up of their vehicle at any point during the duration of their Membership. Company may also review logged parking photos taken by Members at random to verify that Members are consistently performing proper lock-up. If Company determines that a Member is not locking up properly, Company will contact the Member with additional details.

Ineligible vehicles are disqualified from StableCare Membership benefits. Any money paid or deposits made shall be refunded to you. A list of ineligible vehicles will be created by the Company as individuals sign up for StableCare and Stable examines whether their vehicle has the ability to be properly and adequately locked up with an eligible lock. The Company reserves the right to update this list from time to time.

# Eligible Locks

What is considered an eligible lock depends on the StableCare Membership tier that you wish to purchase.

# Anchor Lock

As used herein, the term “anchor” lock refers to the primary lock or locks associated with a StableCare Membership. Members may choose to lock up with additional locks other than their anchor lock, with no effect on their theft protection coverage under their StableCare Membership. However, if a Member only lock up with such additional locks and not with their anchor lock, their StableCare Membership will not provide theft protection for the Member’s vehicle. For StableCare Memberships that specify two locks (i.e., to receive the Alchemy discount), both locks are considered the “anchor” lock, meaning that both locks must be used any time the Member wishes to enjoy theft protection under their Membership.

• To be eligible for StableCare Gold, you must own and register an anchor lock that meets a minimum standard of Sold Secure Pedal Cycle Gold, Sold Secure Pedal Cycle Diamond, or Sold Secure Power Cycle Gold lock. To see our approved list of locks, click here.
• To be eligible for StableCare Diamond, you must own and register an anchor lock that meets a minimum standard of Sold Secure Power Cycle Diamond. To see our approved list of locks, click here.
  • Alchemy- A member may also become eligible for StableCare Diamond with a combination of two or more locks that are eligible for StableCare Gold. Each lock must be registered in the app and applied to our quoting engine to unlock Diamond membership.
• The lock eligibility requirements for StableCare Community are subject to determination by the community members, and will be published with terms specific to StableCare Community before StableCare Community becomes available.
• Individual locks may be considered eligible or ineligible for either membership on a case-by-case basis.
• To be eligible for StableCare Steel Membership for individual trip guardian passes, you must own and register an anchor lock that meets a minimum standard of Sold Secure Pedal Cycle Gold or better.

# StableCare Tiers and Fee Structure

There are three different StableCare Tiers that each have different impacts on fees and requirements, which are described in more detail below.

# StableCare Gold

Options: StableCare Gold is available as an Annual, Seasonal, or Monthly Membership.

Annual Memberships are available for riders who want coverage year-round. Coverage begins on the date of purchase and ends one (1) year later.

Seasonal Memberships are available for riders who want coverage during the riding season, which is from April 1 to November 1, but don’t ride during the colder winter months. Riding season is statistically when most thefts happen, so coverage is important for riders who are worried about theft during the season. Although most thefts occur during riding season, we still offer a discount for Seasonal Memberships compared to the price for an annual membership.

Seasonal Memberships extend from April 1 to November 1 (the “riding season”). Seasonal Memberships purchased prior to April 1 of a given year begin on April 1 of that year. Seasonal Memberships can also be purchased mid-season between April 1 and November 1 begin on the date of purchase and expire on the following November 1. Seasonal Memberships purchased between November 1 and December 31 of a given year will begin on April 1 of the next calendar year. Seasonal Memberships purchased “mid-season” (between April 1 and November 1) receive a mid-season, pro-rated discount.

One-time payments: As of the date of these Terms, both Annual and Seasonal Memberships are offered as one-time purchases (i.e., not subscriptions), with a variety of payment options available (subject to change from time to time). Members can optionally purchase their Membership using Klarna or Affirm at checkout to pay for their StableCare Membership in installments.

Monthly Memberships are available for riders on a case-by-case basis based on Member's financial needs and/or use case. To apply for a monthly subscription to StableCare, please reach out to us at hello@stablemobility.io, and we'll send you a short application form to complete.

Cybersecurity and Privacy: In the interest of cybersecurity best practices and user privacy, Stable does not store any payment information in our systems.

Membership Dividends: From time-to-time, or at the end of a Membership cycle, StableCare Gold Annual and Seasonal Members may receive a partial refund of their Membership fee, which we refer to as the “Membership Dividend.” If Members take precautionary measures to reduce their risk of theft, and therefore fewer theft claims are filed than expected, Company commits to returning excess profits to the Members in the form of this Membership Dividend. Company reserves the right to determine the appropriate mechanism for distributing any Membership Dividends to the members, which may include one or more of the following: partial refunds back to each Members’ original payment method, Visa gift cards, Amazon gift cards, and/or other discounts toward a future StableCare Membership and/or other Stable products and services. Members are not entitled to the Membership Dividend, nor should they reasonably expect to receive it; the Membership Dividend is offered at Company’s sole discretion, consistent with our mission to encourage micromobility vehicle owners to replace car trips with micromobility trips.

Refunds on Canceled Memberships: Stable will have discretionary authority to refund or send a pro-rata partial refund for StableCare Membership if a Member needs to cancel their membership on good terms with Stable. If a Member’s Membership is terminated for violating these Terms (e.g., for submitting a fraudulent theft claim), Company reserves the right to cancel their Membership without a refund and ban the offending user from the Stable App.

Lock Requirement: To be eligible for StableCare Gold, you must own and register an anchor lock that meets a minimum standard of Sold Secure Pedal Cycle Gold, Sold Secure Pedal Cycle Diamond, or Sold Secure Power Cycle Gold lock. To see our approved list of locks, click here.

Company may deem individual locks as either eligible or ineligible on a case-by-case basis.

Start Date: StableCare Gold Memberships begin on the date of purchase, effective immediately after payment is completed. The start and end dates of your StableCare Membership can be viewed within the Stable App. Some Membership benefits, such as the ability to submit reviewable theft claims, does not begin until all outstanding “Membership Incomplete” action items are completed.

# StableCare Diamond

Options: StableCare Diamond is available as an Annual, Seasonal, or Monthly Membership.

Annual Memberships are available for riders who want coverage year-round. Coverage begins on the date of purchase and ends one (1) year later.

Seasonal Memberships are available for riders who want coverage during the riding season, which is from April 1 to November 1, but don’t ride during the colder winter months. Riding season is statistically when most thefts happen, so coverage is important for riders who are worried about theft during the season. Although most thefts occur during riding season, we still offer a discount for Seasonal Memberships compared to the price for an annual membership.

Seasonal Memberships extend from April 1 to November 1 (the “riding season”). easonal Memberships purchased prior to April 1 of a given year begin on April 1 of that year. Seasonal Memberships can also be purchased mid-season between April 1 and November 1 begin on the date of purchase and expire on the following November 1. Seasonal Memberships purchased between November 1 and December 31 of a given year will begin on April 1 of the next calendar year. Seasonal Memberships purchased “mid-season” (between April 1 and November 1) receive a mid-season, pro-rated discount.

One-time payments: As of the date of these Terms, both Annual and Seasonal Memberships are offered as one-time purchases (i.e., not subscriptions), with a variety of payment options available (subject to change from time to time). Members can optionally purchase their Membership using Klarna or Affirm at checkout to pay for their StableCare Membership in installments.

Monthly Memberships are available for riders on a case-by-case basis based on Member's financial needs and/or use case. To apply for a monthly subscription to StableCare, please reach out to us at hello@stablemobility.io, and we'll send you a short application form to complete.

Cybersecurity and Privacy: In the interest of cybersecurity best practices and user privacy, Stable does not store any payment information in our systems.

Membership Dividends: From time-to-time, or at the end of the Membership cycle, StableCare Annual or Seasonal Diamond Members may receive a partial refund of their Membership fee, referred to as the Membership Dividend. If Members take precautionary measures to reduce their risk of theft, and therefore fewer theft claims are filed than expected, Company commits to returning excess profits to the Members in the form of this Membership Dividend. Company reserves the right to determine the appropriate mechanism for distributing any Membership Dividends to the Members, which may include one or more of the following partial refunds back to each Member’s original payment method, Visa gift cards, Amazon gift cards, and/or other discounts toward a future StableCare Membership and/or other Stable products and services. Members are not entitled to the Membership Dividend, nor should they reasonably expect to receive it; the Membership Dividend is offered at Company’s sole discretion, consistent with our mission to encourage micromobility vehicle owners to replace car trips with micromobility trips.

Refunds on Canceled Memberships: Stable will have discretionary authority to refund or send a pro-rata partial refund for StableCare Membership if a Member needs to cancel their membership on good terms with Stable. If a Member’s Membership is terminated for violating these Terms (e.g., for submitting a fraudulent theft claim), Company reserves the right to cancel their Membership without a refund and ban the offending user from the Stable App.

Lock Requirement: To be eligible for StableCare Diamond, you must own and register an anchor lock that meets a minimum standard of Sold Secure Power Cycle Diamond. To see our approved list of locks, click here.

• Alchemy- A member may also become eligible for StableCare Diamond with a combination of two or more locks that are eligible for StableCare Gold. Each lock must be registered in the app and applied to our quoting engine to unlock Diamond membership.

Start Date: StableCare Diamond Memberships begin on the date of purchase, effective immediately after payment is completed. The start and end dates of your StableCare Membership can be viewed within the Stable App. Some Membership benefits, such as the ability to submit reviewable theft claims, does not begin until all outstanding “Membership Incomplete” action items are completed.

# StableCare Steel

Membership: StableCare Steel Membership is an option for riders that infrequently park their Micromobility Vehicle outside, but who may wish to enjoy theft protection benefits as part of their StableCare Membership on the rare occasions that they have to park outside. StableCare Steel Members can purchase single-use theft protection passes called Guardian Passes. Members can purchase Guardian Passes in packs of 5, 10, and 20 single-use passes. Each Guardian pass has a 12-hour time limit and cannot be used between the hours of 12am and 7am.

One-time payments: As of the date of these Terms, StableCare Steel Membership is offered as a one-time purchase (i.e., not subscriptions), with a variety of payment options available (subject to change from time to time). Members can optionally purchase their Membership using Klarna or Affirm at checkout to pay for their StableCare Membership in installments.

Initial Deposit: StableCare Steel requires a refundable initial deposit of 10% of the coverage amount of your Micromobility Vehicle. You can think of the refundable deposit sort of like a security deposit on a hotel room. If you don’t submit a claim and wish to cancel your coverage, we will refund you the deposit. If you submit a claim and we subsequently approve your claim, your refundable deposit will be converted to a non-refundable deposit.

Refunds on Canceled Memberships: Stable will have discretionary authority to refund or send a pro-rata partial refund for StableCare Membership if a Member needs to cancel their membership on good terms with Stable. If a Member’s Membership is terminated for violating these Terms (e.g., for submitting a fraudulent theft claim), Company reserves the right to cancel their Membership without a refund and ban the offending user from the Stable App.

Lock Requirement: To be eligible for StableCare Steel, you must own and register an anchor lock that meets a minimum standard of Sold Secure Pedal Cycle Gold. Sold Secure Pedal Cycle Diamond, Sold Secure Power Cycle Gold, and Sold Secure Power Cycle Diamond locks are all eligible for StableCare Steel. To see our approved list of locks, click here.

Company may deem individual locks as either eligible or ineligible on a case-by-case basis.

Start Date: StableCare Steel Memberships begin on the date of purchase, effective immediately after payment is completed. StableCare Steel Membership is perpetual, lasting until either the Member submits a theft claim or cancels their Membership and receives a refund of their initial deposit. StableCare Steel Members can purchase additional Guardian Passes at any time as long as their Steel Membership is active. Some Membership benefits, such as the ability to submit reviewable theft claims, does not begin until all outstanding “Membership Incomplete” action items are completed.

# Discounts and Incentives

# Alarm Discount

StableCare Members who have equipped alarms on their vehicles are eligible for a discount of 5% of the monthly membership fee. Vehicles with built-in alarms qualify for this discount. Company may ask any Member to prove that their alarm is functional at any time during the course of their Membership.

# Referral Discount

Members who enter a referral code sent to them by another member will receive a 10% discount for their StableCare Membership fee. Members cannot use their own referral code for a 10% discount on their own membership. If a Member's referral code is used by another Member to purchase their StableCare Membership, the referring Member will receive a $50 Amazon gift card. If the referrer is a StableCare Member, the referring Member may request to have the $50 referral credit applied to their StableCare account to put toward future StableCare membership payment(s).

# Multi-Vehicle Discount

For riders with multiple Micromobility Vehicles, we offer discounted StableCare plans for each additional vehicle after the first vehicle. The amount of the discount is based on the rider's use case, and is subject to change over time.

If the rider owns multiple vehicles and only rides, locks up, and parks one of them away from home at a time, then we offer substantially discounted StableCare plans for each additional vehicle. By default, the multi-vehicle discounts will be applied to the lower-valued vehicles. For example, the Member owns a $3,000 e-scooter and a $1,000 e-scooter, the multi-vehicle discount will be applied to the $1,000 e-scooter.

# Immobilization Discount

Vehicles that are equipped with either an electronic ignition system (i.e., switchable via a key, NFC, etc.), or a disc lock (to prevent at least one of the vehicle's wheels from rotating when engaged) qualify for an immobilization discount. The amount of the immobilization discount is subject to change over time. To determine the current discounted amount, please refer to our documentation and/or contact us at hello@stablemobility.io

# Tracker Discount

Vehicles that are equipped with a location tracking device (e.g., AirTag, GPS tracker, etc.) qualify for a tracker discount. The amount of the tracker discount is subject to change over time. To determine the current discounted amount, please refer to our documentation and/or contact us at hello@stablemobility.io

# Recovery Incentive

If a Member's vehicle gets stolen and they manage to recover it, Stable will extend that Member's StableCare Membership by 1 year, free of charge. If the Member purchased a StableCare annual or seasonal plan, their Membership expiration will be extended by 1 year from the originally-specified expiration date. If the Member is a StableCare monthly subscriber, Stable will apply a credit to their account in the amount of their monthly payment muliplied by twelve (12), thereby awarding them 1 year of StableCare for free.

# Multiple Vehicles

We offer StableCare Memberships for riders with two or more Micromobility Vehicles. Each additional vehicle after the first vehicle on the same account qualifies for the multi-vehicle discount. We offer discounted coverage for additional vehicles on the basis of the following requirements:

1. The Member only rides, locks up, and parks one of their vehicles away from home at a time;
2. The Member properly locks up the vehicle(s) that is/are left at home; and
3. When logging parking, the Member selects the membership associated with the vehicle that they are parking.

# Multiple Quotes, Multiple Memberships

To get coverage for multiple vehicles, the Member should do the following steps, in order:

1. Register each vehicle to their account in the Stable App
2. Get a quote in the Stable App for their most expensive vehicle that they want coverage for
3. Select the desired StableCare membership plan, select "Buy Now", and complete the checkout process to purchase the first StableCare Membership
4. Contact us at hello@stablemobility.io to ask for the multi-vehicle discount code
5. Get a quote(s) for each additional vehicle, entering in the multi-vehicle discount code provided by the Company
6. For each additional vehicle, select the desired StableCare membership plans and complete the checkout processes to purchase each additional StableCare membership

If you need assistance, we can help generate the quotes and link them to your account on our end. Just reach out to us at support@stablemobility.io for assistance.

# One Vehicle Covered Away from Home at a Time

If you received and applied the multi-vehicle discount, we expect that you will only ride, lock up, and park one of your vehicles away from home at a time.

This means that you can only get theft coverage away from home for one of your vehicles at a time. If you let a friend or family borrow one of your covered vehicles, only the vehicle you ride and park will be covered, absent an explicit exception given to the Member in writing from the Company.

For theft coverage at or near home, all vehicles are covered all the time. For example, if you have two e-scooters and lock both of them up in your garage or back patio, and both of them get stolen, you can file claims for both vehicles.

# Lock Sharing Across Multiple Vehicles

We permit Members with multiple vehicles to share the same lock(s) across multiple Memberships, provided that the vehicles are stored at home in either a living space or a non-publicly accessible non-living space, such that the vehicles do not need to be locked up at home.

Conversely, the Member stores their vehicles in a publicly accessible non-living space, such that the vehicles must be locked up when stored at home, then sharing the same lock for multiple covered vehicles is not permitted.

# How to Become a StableCare Member

The enumerated steps below outline the basic process of becoming a StableCare Member:

1. Download the Stable App (Get it on Google Play, or on the Apple App Store).
2. Within the Stable App, create a new account, or login to your existing Stable account.
3. Follow these account setup steps to register your vehicle and your lock to your Stable account.
4. To sign up for Membership, navigate to the StableCare tab on the navigation bar. Note: You must register a vehicle and lock before you can create a quote. Next, select the vehicle you wish to add coverage to, and the anchor lock(s) that you wish to pair with the coverage.
   1. You can register an alarm to receive an additional 5% discount on your quote.
   2. If you were sent a referral code by another member, you can apply it when generating a quote for 10% off your membership. You cannot generate a referral code for your own quote, but if you refer other Members with your code, you will receive a $50 gift card for each referral that joins StableCare.
5. You will be presented with a quote containing multiple StableCare Membership options to select from, depending on the lock(s) you input when generating a quote. Until further notice, all quotes will be provided in United States Dollars only (i.e., not available in other currencies). If you are not eligible for StableCare Diamond membership, you will still see a Diamond membership option, but it will be crossed out and unavailable to select.
   1. You will be presented with three Membership durations, including Annual, Seasonal, or Passes.
      1. Annual: Annual Membership begins on the date of purchase and lasts for a year from that date.
      2. Seasonal: Seasonal membership begins on the date of purchase and lasts through November 1 of that year. Seasonal Membership quotes are prorated from the date of a quote, meaning the prices may change depending on how much time is left in the season.
      3. Passes: Members can purchase single-use theft protection passes, or “Guardian Passes,” which can be purchased in packs of 5, 10, or 20, along with a StableCare Steel Membership. Guardian Passes are designed to provide affordable theft protection for riders who infrequently need theft protection, such as riders who typically bring their ride inside wherever they go. StableCare Steel Members must provide a refundable deposit to become a Member, which is automatically added as a line item to your invoice when you select a Guardian Pass pack.
6. Upon selecting your preferred StableCare tier* and duration, you will be directed to a checkout page on Stripe where you will make a one-time payment for the full length of the Membership tier you selected. You will have the option at checkout to pay in installments with Klarna or Affirm. Please complete the checkout process.

# After you’ve become a StableCare Member

Once you’ve paid for your StableCare Membership, you will be redirected to the app where you can view and manage your Membership, and/or use other features of the Stable App.

Immediately after your Membership is created, your Membership will be considered “incomplete.” Although Members can immediately enjoy theft protection after becoming a Member, Members cannot submit a reviewable theft claim under their Membership until all outstanding “Membership Incomplete” action items have been completed. While we ask that Members complete these action items in a timely manner, the Member can decide if and when they choose to complete them. For example, if the Member wants to preserve their privacy, they can choose not to complete the Account Verification process unless and until they need to file a theft claim.

However, some of the action items may be difficult or impossible to complete after a theft incident, which if left incomplete would therefore make it effectively impossible for the Member to file a reviewable theft claim. For instance, the serial number for your vehicle associated with your Membership must be provided prior to submitting a theft claim. If you do not have a photo or other copy of the serial number of your vehicle, and it is stolen before you add the serial number to your Membership, then Company reserves the right to deny your claim. Company has designed the Stable App to provide ample reminders to Members with incomplete Memberships, and encourages all Members to complete their Memberships soon after becoming a StableCare Member.

# Completing your Membership

You will need to complete the following before you can submit a reviewable theft claim.

1. You will need to review and agree to the Terms and Conditions by checking a box and providing your signature in the Agree to Terms card on the screen.
2. You will need to Upload Proof of Purchase documentation for at least the vehicle covered under your Membership. We may also ask you to provide receipt(s) for your lock(s) and/or alarm (if you have one) by contacting you via email if Company deems it necessary to verify the coverage amount.
3. You will also need to provide your vehicle Serial Number if you have not already done so when registering your vehicle. This can be done at any time, but we recommend doing so right away, as it may be difficult or impossible to do if and after your vehicle gets stolen.
4. Upload an image of your lock(s) if you did not already do so when registering your lock.

# StableCare Theft Protection Requirements

# Log Parking

As part of your StableCare Membership, you are required to log parking in the Stable App when you park, lock up, and leave your Micromobility Vehicle unattended. Members should select their Membership when logging parking (which should occur automatically) to specify that they are parking under their StableCare Membership to enjoy theft protection during that parking session.

Regularly forgetting to log parking in the app may adversely impact your likelihood of getting a theft claim approved, especially if a theft incident occurs during a parking session which the Member didn't log parking. Because your Micromobility Vehicle could get stolen during any parking session, we highly encourage all Members to log parking each and every time they park and lock up.

# Verify your Identity

Members are required to have a verified account in the Stable App to qualify for StableCare Membership benefits, such as the ability to submit a reviewable theft claim. You can verify your identity in the Stable App by visiting the Account tab and selecting the "Verify Identity" card. You will be guided through a process that includes phone verification, verifying a state-issued identification card, taking a self portrait, answering a few questions about your criminal history (if any), and asking you to sign an attestation.

# Proper Claim Submission

Members are required to properly file a claim as detailed in these Terms and Conditions. This includes filing a police report and submitting a copy to Stable, as well as all of the other detailed steps listed below.

# Filing a Claim

If you fall victim to theft during the course of your Membership, you can submit a theft claim to Company to request replacement/reimbursement for your stolen vehicle and/or other covered items, if applicable.

The moment you discover your vehicle has been stolen, open the Stable App and go to the StableCare tab. Select the StableCare Membership you wish to submit the claim under, and then tap on the “Submit Claim” button underneath your Membership card. You will be asked to provide a brief written description of the theft incident. If you have already filed a police report (not required to file the initial claim), you may specify that you did and upload a copy of it immediately. If not, you can simply submit the written description to create a new claim in our system. We will not review your claim until you have uploaded a copy of the police report and have completed all outstanding “Membership Incomplete” action items, if any.

During our review, we may ask you to provide additional information or evidence. In such an event, Company shall contact the Member via email. Alternatively, Member can submit additional evidence for their claim to claims@stablemobility.io at any time during the review process, and/or by uploading image/video evidence within the Stable App under their Membership Details page. Please provide a copy of your Membership ID when sending us additional evidence via email so that we can match it against your theft claim.

After creating a claim, we may send you an email with additional steps or request additional information from you.

Before or after submitting a claim, we strongly recommend that you gather additional evidence about the theft incident to help prove your case. Other than filing a detailed police report and providing us with a copy of that police report, the additional evidence described below is not required. However, each piece of evidence will significantly improve your chances at your claim being approved. In the following sections, we outline some evidence you should consider gathering in the event that your vehicle is stolen for each scenario that is covered under your StableCare Membership.

# Scenario: Parked Away From Home

This section covers thefts that occurs while the vehicle is locked up and away from home.

# Gathering evidence

Soon after you discover that your vehicle was stolen, you should gather evidence about the incident in support of your claim, which can substantially improve your chances at your claim being approved. Here are some steps we recommend that you follow immediately after discovering the theft:

1. Take photos of the "crime scene," or the place where you locked up your vehicle.
2. Look around for the defeated lock. It is likely that the thief ditched it nearby.
3. If you found the lock, take photos of the defeated lock as you found it, followed by close-ups of the lock showing how it was defeated (cut, picked, etc.).
4. If you found the lock, take it with you (all of the pieces)! It is valuable proof that you may need in the future and that we may ask you about during the claim process.
5. Look around for any nearby security cameras, and take photos of them and note the building addresses and/or business names that appear to be in control of those cameras.
6. File a police report, and make sure you get a copy of it. Many large cities have a way to file these reports online. If yours doesn't, call the non-emergency number for your local police and ask them to file a report for your stolen vehicle.
   1. When filing the police report, ask the police if they can help request camera footage of the theft from any nearby cameras, especially cameras that are controlled by the city.

# Why you should file the police report as soon as possible

The sooner you file the police report, the more likely they are to try and recover the vehicle—especially if you have a tracking device on the vehicle. Most police officers will tell you that there's not much they can do if the report filed the next day, as many thieves will bring the vehicle to a chop shop or will have sold it by then.

Wondering how to describe what happened to the police? Feel free to borrow from the sample script below. Just make sure to replace the (PLACEHOLDER) terms with your specific situation.

# A sample script for the police report

Between (LAST PARKED DATE AND TIME) and (TIME YOU DISCOVERED THE THEFT), my (BIKE/E-BIKE/E-SCOOTER/OTHER VEHICLE) (serial no. --------) was stolen. Just prior to being stolen, it was properly locked to a (BIKE RACK/OTHER OBJECT) with a (LOCK BRAND, MODEL, AND TYPE). When I discovered the theft, I found that the lock was (PICKED/CUT/ETC.). Photos of the vehicle, the locked-up vehicle just prior to being stolen, and the defeated lock are attached.

# Within a day or two of discovering that your vehicle was stolen

Soon after you discover that your vehicle was stolen, we highly encourage you do the following:

1. Ensure that your Membership is complete with all information about your vehicle, lock(s), alarm (if applicable) being registered to your Membership. If you do not see any outstanding “Membership Incomplete” action items on your Membership, then you should be all set!

2. If you found any security cameras near the location of the theft, try to get video footage of the theft. Call the business(es) and/or visit them in person.

   1. Enter the building that appears to be in control of the cameras and ask to speak with security personnel if there are any on site, or with the building/property manager. If the building is occupied by a business, ask to speak to the manager or owner of the business. If you are successful in getting into contact with someone who has access to the security camera footage, proceed to ask them the following questions in (b).

   2. Can you confirm if your security cameras are pointed at the bike racks?

   If the answer is yes:

   I just had my vehicle stolen from the [area your vehicle was locked in] that has a camera pointed at it. Show the email you received of your logged parking with time and location information and the theft report timecard email to prove the time window your vehicle was stolen in. Bring your copy of the police report as well, and if the police agreed to help attempt to get video footage, set up a time to bring the police with you.

   Then say the following:

   I have theft protection with a company called Stable, and they require video evidence of the theft if it’s available. I’m also filing a police report of the theft and the camera footage will help the police create a profile of the suspect and possibly be able to identify them and try to arrest them. Are you willing to share footage from those cameras with me? The footage can be recorded through my phone on one of your monitors to make it easy for you.

   If they are willing to provide access to the footage, this will greatly improve the speed with which your claim gets processed and the likelihood of approval. If they are unwilling to provide access or if they are unable to, explain the reason they give you in an email to us with your claim number.

3. Reply to the claim email you received from us with all of the information you gathered above, including any explanations you have regarding information you were unable to gather (thief didn’t leave the lock behind, video footage was not granted, etc.). This is your chance to give us as much context as you can. Expect that we may ask additional questions, may call you to interview you, and/or may request that you provide additional information on a case-by-case basis. If needed, we will send you a secure upload link to upload any documentation and files that you have that are too large to send via email.

Not having video footage does not mean a claim will not be processed or approved. Company will consider the full context associated with the user’s account and Membership, all supplemental evidence provided by the Member, and any requested evidence that was not provided by the Member when processing a claim to determine the validity of their claim (i.e., assess the likelihood of the claim being fraudulent). Consistent with our mission to provide products and services that encourage micromobility vehicle owners to replace car trips with micromobility trips, we commit to being thorough, transparent, expedient, and fair throughout the claims process. These Terms and Conditions are primarily designed to protect Company against fraudulent claims, enabling us to bring much needed theft protection to the growing community of micromobility riders.

# Scenario: Robbed While Riding Your Vehicle

This section covers thefts that occurs while riding your covered vehicle, such as if you are physically assaulted, battered, or otherwise pushed off your vehicle while briefly stopped or while riding.

# What to do immediately after you are robbed

To submit a theft replacement/reimbursement claim for your vehicle in the event of a robbery, where your vehicle was physically taken from you by force or the threat of force, the following steps should be taken:

1. Immediate Safety Actions: Ensure you are safe, away from immediate danger, and if you are not, prioritize your safety and leave the area as quickly as possible.
2. Contact the Police: As soon as it's safe to do so, contact your local police to report the robbery. Robbery is a much more serious crime than ordinary theft, with a much more severe punishment for the criminal due to the use of force or threat of use of force. For this reason, provide the police with as much detail as possible including the description of the suspect, any vehicles the suspect used (including license plate, vehicle make, model, etc.), any descriptive characteristics of any accomplices involved, and any other relevant details that could help the police detain the criminal and recover the vehicle.
3. Obtain a Police Report: After reporting the incident, request an official copy of the police report. This will be necessary to submit your claim. Ensure that the report includes all details you provided.
4. Contact Us: If you still have access to your phone and the Stable App after the robbery, open the Stable App and go to the StableCare tab. Select the StableCare Membership you wish to submit the claim under, and then tap on the “Submit Claim” button underneath your Membership card.

You will be asked to provide a brief written description of the theft incident. If you have already filed a police report and have obtained a copy (not required to file the initial claim), you may specify that you did and upload a copy of it immediately. If not, you can simply submit the written description to create a new claim in our system. We will not review your claim until you have uploaded a copy of the police report and have completed all outstanding “Membership Incomplete” action items, if any.

If your phone was stolen from you during the Robbery and you do not have access to the Stable App, please let us know by reaching out to us at claims@stablemobility.io and detailing the robbery and the fact that your phone was also taken, making the it impossible for you to start a claim immediately after the robbery. We will do our best to process the claim outside of the app and to communicate all steps of the claim process via email and/or other means of communication.

# Use of a Wearable Camera Device

It is highly encouraged for you to use a wearable camera device such as a GoPro or similar recording device to record video footage of your rides so that you can have evidence of any incidents you experience. Any video footage which records the incident of a robbery can be used as evidence for the police in their investigation and for your claim submission. Video evidence provides irrefutable evidence and will offer substantial weight to the approval of your claim. We will do our best to take all evidence into account when we make a decision to approve or deny your claim, and we have a primary focus to protect the Company and other Members against fraudulent claims, enabling us to bring theft protection to our Members.

# Gathering Evidence

We recommend that you gather all the necessary documentation for your claim, which should include the police report, any video footage you captured, photos of the area where the theft occurred, and any other relevant evidence.

Within a day or two after you are robbed, we highly encourage that you do the following:

1. Ensure that your Membership is complete with all information about your vehicle, lock(s), alarm (if applicable) being registered to your Membership. If you do not see any outstanding “Membership Incomplete” action items on your Membership, then you should be all set!
2. If you found any security cameras near the location of the robbery, try to get video footage of the robbery. Call the business(es) and/or visit them in person. Refer to the steps above for a theft for more specific details to recover video evidence.
3. Reply to the claim email you received from us with all of the information you gathered above, including any explanations you have regarding information you were unable to gather (GoPro was taken from you, phone was taken from you, video footage was not granted, etc.). This is your chance to give us as much context as you can. Expect that we may ask additional questions, may call you to interview you, and/or may request that you provide additional information on a case-by-case basis. If needed, we will send you a secure upload link to upload any documentation and files that you have that are too large to send via email, including video and image files.

# Claim Decision

You will receive a notification regarding the outcome of your claim. If it's approved, the replacement/reimbursement process will begin. If it's denied, you'll receive an explanation why.

# Scenario: Vehicle stolen from your home or dwelling

This section covers thefts that occurs due to a thief burglarizing your home or dwelling and taking your vehicle from the premises.

# Publicly Accessible Non-Living Spaces

If the Member parks their vehicle at home in a publicly accessible non-living space, such as a patio, front yard, back yard, or common areas in an apartment or condo building, the Member must properly lock up their vehicle with their anchor lock to a substantially immovable object and log parking in order to be covered for theft under their StableCare Membership.

If the area is monitored by a security camera and the Member has access to getting security video footage from it, the Member does not have to log parking at home, and can instead obtain and share the security footage in the event of a theft.

# Living Spaces and Non-Publicly Accessible Non-Living Spaces

If the Member parks their vehicle at home in either their living space, such as inside their house or apartment, or in a non-publicly accessible non-living space, such as a private garage with all entryways shut and locked, then the Member does not need to lock up their vehicle and does not need to log parking.

In the event of a theft of a Member's non-locked vehicle at home in either their living space or a non-publicly accessible non-living space, Stable will likely request Member to provide photographic evidence of forcible entry, such as a broken door, shattered window, or other signs of forcible entry. In addition, the description that Member files in the police report must include details about the breaking-and-entering that occurred.

# What to do immediately after the burglary

1. Immediate Action: Once you notice the theft, ensure that you are safe and that there are no immediate threats to you or anyone else in your dwelling. Remember that a burglar may be armed and may still be nearby.
2. Contact the Police: As soon as it's safe to do so, contact your local police and report the theft. Provide all necessary information, such as the time you last saw the vehicle, when you noticed it missing, and any other suspicious activities you may have noticed. If you have any camera evidence, review it and report any details to the police.
3. Obtain a Police Report: Ensure you get an official copy of the police report after filing the incident. This is necessary for the claim submission. If you have video evidence of the theft, provide a copy to the police for use in their investigation, as it may lead to the criminal being detained and to the recovery of your vehicle.
4. Contact Us: Open the Stable App and go to the StableCare tab. Select the StableCare Membership you wish to submit the claim under, and then tap on the “Submit Claim” button underneath your Membership card.

You will be asked to provide a brief written description of the theft incident. If you have already filed a police report and have obtained a copy (not required to file the initial claim), you may specify that you did and upload a copy of it immediately. If not, you can simply submit the written description to create a new claim in our system. We will not review your claim until you have uploaded a copy of the police report and have completed all outstanding “Membership Incomplete” action items, if any.

# Home security camera

If you have a security camera monitoring the area where your vehicle was stored and/or locked, provide the footage as evidence in support of your claim. It is highly encouraged for you to install a security camera/s in or around your dwelling to record video footage monitoring your vehicle. Any video footage which records the incident of a burglary can be used as evidence for the police in their investigation and for your claim submission. Video evidence provides irrefutable evidence and will offer substantial weight to the approval of your claim. We will do our best to take all evidence into account when we make a decision to approve or deny your claim, and we have a primary focus to protect the Company and other Members against fraudulent claims, enabling us to bring theft protection to our Members.

# Gathering Evidence

We recommend that you gather all the necessary documentation for your claim, which should include the police report, any video footage you captured, photos of the area where the theft occurred, and any other relevant evidence. This includes photos of your lock and anchor point and any other relevant evidence.

Within a day or two after your dwelling is burglarized and your vehicle is stolen, we highly encourage that you do the following:

1. Ensure that your Membership is complete with all information about your vehicle, lock(s), alarm (if applicable) being registered to your Membership. If you do not see any outstanding “Membership Incomplete” action items on your Membership, then you should be all set!
2. Reply to the claim email you received from us with all of the information you gathered above, including any explanations you have regarding information you were unable to gather (you didn’t have a security camera monitoring your locked vehicle, your security camera was not recording at the time, etc.). This is your chance to give us as much context as you can. Expect that we may ask additional questions, may call you to interview you, and/or may request that you provide additional information on a case-by-case basis. If needed, we will send you a secure upload link to upload any documentation and files that you have that are too large to send via email, including video and image files.

# Claim Decision

You will receive a notification regarding the outcome of your claim. If it's approved, the replacement/reimbursement process will begin. If it's denied, you'll receive an explanation why.

# StableCare Limitations and Restrictions

# Limitations

StableCare only provides theft protection for your covered vehicle at this time. StableCare does not cover any wear-and-tear, damage (including due to battery fires), defects, electrical issues, accidents, medical bills, or other kinds of liability coverage.

With respect to theft incidents, StableCare does not cover scenarios where the covered vehicle is stolen while parked and not locked up, except when the vehicle is secured at home in either the Member's living space or stored inside the Member's non-publicly accessible non-living space.

Unless an explicit written exception is granted, StableCare does not cover scenarios where the covered vehicle is lent to a friend, family member, or other third party; in other words, coverage is only provided for the specific combination of Member, covered vehicle, and anchor lock(s).

StableCare does not cover scenarios where the covered vehicle is improperly locked, such that the thief stole the vehicle without having to cut, pick, or otherwise defeat the lock with tools. StableCare may cover theft scenarios where the thief damaged the object to which the vehicle was locked on a case-by-case basis. StableCare may also cover theft scenarios where the thief damaged the vehicle itself in order to free it from the lock.

StableCare does not cover scenarios where theft was achieved through the minor disassembly of the vehicle (e.g., when the lock is secured to the stem of a scooter and the thief removed the handle bars and slid the stem out of the lock). If a thief can relatively easily disassemble parts of the vehicle to separate the vehicle from the lock, the lock-up is considered improper and therefore is not covered by StableCare, with exceptions made by the Company on a case-by-case basis.

If you are unwilling, unable, or otherwise do not file a police report with details about the theft incident to your local police, Company will not cover your claim, absent extraordinary circumstances reviewed on a case-by-case basis. Filing a police report is essential to reducing the risk of fraud to Company, and anyone who files a false police report is committing a felony and subjecting themselves to potential fines or imprisonment. Anyone who has had their vehicle legitimately stolen should file a police report, regardless of whether they have StableCare theft protection or not.

If the stolen vehicle is recovered before your claim is processed, the replacement/reimbursement might be void or adjusted based on the condition of the recovered vehicle.

If your claim is denied, you may appeal our decision if it is due to the suspicion of fraud. You will be required to submit evidence which supports your case against the suspicion of fraud. We commit to being thorough, transparent, expedient, and fair throughout the claims process and will do our best to consider all additional evidence provided to us. Our goal is not to deny legitimate claims of our Members, but to protect against fraudulent claims, which put the Company and our other Members at risk.

# Restrictions

Fraud: Members are restricted access to StableCare Membership benefits if they commit fraud or are suspected of committing fraud. Members who are suspected of attempting to commit fraud will lose StableCare Membership benefits and will forfeit any Membership fees paid to Stable. Company reserves the right to press criminal charges against such Members where applicable.

Referral Fraud: Members are strictly forbidden from creating more than one Stable App user account to generate one or more referral codes using different email addresses. Creating multiple accounts to facilitate self-referrals will be deemed Referral Fraud by the Company, and will be treated as a violation of our Terms and Conditions, subject to a permanent ban from the Stable App and from losing StableCare Membership benefits.

Use of vehicle by non-members: StableCare Membership benefits do not extend to non-members who borrow a vehicle and who log into the Stable App to log parking. StableCare Membership benefits only apply to Members and cannot be transferred in any way to non-members. Members caught sharing their Stable App log-in with non-members may have StableCare Membership benefits revoked and may be restricted from using the Stable App.

Explicit or Inappropriate Content when logging parking or mapping stables: Members are not allowed to upload explicit or inappropriate content when logging parking or mapping stables. This means no pornography, no derogatory or offensive signs, or language, or any other content that can be considered explicit. Company reserves the right to suspend or ban accounts that engage in such behavior when using the Stable App.

Coverage: The coverage amount of StableCare Membership benefits cannot be greater than the total cost of a vehicle, lock, and accessories, if you elect to add on those items. Members are required to upload proof of purchase of their vehicle and to send additional proof of purchase of any additional accessories they wish to add to coverage via email if requested by Company. Members shall upload proof of purchase of their vehicle to the StableCare Membership account page in the Stable App prior to submitting a theft claim. StableCare Membership benefits shall not exceed the total value of all items added to coverage.

# Definitions

Attended

If a Member being (1) within 15 feet of their vehicle, and (2) maintaining visual line-of-sight with their vehicle, then their vehicle is considered attended to.

Some examples of attending to your vehicle include riding your vehicle, being on or near your vehicle while stopped, and having your vehicle nearby in the same room or area.

Living Space

Areas or spaces within your home that are indoors and are considered human shelter. Living spaces include kitchens, bedrooms, living rooms, and other interior spaces that contribute to the square footage of the home. Balconies may or may not be considered living spaces (see non-living spaces for more information).

Micromobility Vehicle

Small and lightweight vehicles that are typically designed to be ridden on bicycle infrastructure, and which are either self-powered by the rider, electrically assisted, or fully electrically powered. Micromobility vehicles include acoustic bicycles, electric bicycles (e-bikes), electric scooters (e-scooters), electric skateboards, electric unicycles, and OneWheels. Electrically-powered micromobility vehicles are somtimes referred to as personal electric vehicles (PEVs) or lightweight electric vehicles (LEVs).

Non-Living Space

Areas or spaces at or near your home that are either outdoors, covered, or indoors but not considered human shelter. Non-living spaces include patios, decks, back yards, front yards, garages, sheds, common areas in apartment or condo buildings. Non-living spaces do not contribute to the square footage of the home.

Balconies that are only accessible from the living space are considered an extension of the living space, for the purposes of these Terms and Conditions. Balcony spaces that are shared with other units or reasonably accessible from outside of the living space (e.g., a first or second floor balcony) are NOT considered living spaces, but instead are considered non-living spaces.

Non-living spaces are areas at or near home that are not considered living spaces.

Not Publicly Accessible

Not publicly-accessible non-living spaces are areas that cannot be entered by an unauthorized person without forcible entry through a locked door, latched window, or other secured entryway. Some examples of non publicly-accessible non-living spaces include:

• A private garage with the garage door shut, all door(s) locked, and all window(s) latched
• A private shed with the door(s) locked and the window(s) latched shut
• A private non-ground floor balcony that is only accessible from the outside by a person climbing the building

Power Tool

A device or implement that is actuated by a power source other than human power. Some example power tools include powered saws and angle grinders.

Proper Lock-Up

When parked away from home, or at or near home in non-living spaces, the state of a micromobility vehicle being physically coupled or secured to a substantially immovable object using an eligible lock such that another person cannot separate the vehicle from substantially immovable object without using specialized tools or power tools. For specific examples, check out our case studies article.

When parked at home in living spaces, the state of a micromobility vehicle being secured in an area that is behind a locked door, closed windows, and otherwise sufficiently secured to prevent entry by others into the premises without forcible entry. For example, if you leave your vehicle in your apartment, the doors to your apartment must remain locked, and your windows must be latched shut (to the extent that it is possible for another to enter into your property through an open window).

Publicly Accessible

Non-living spaces that can be accessed by someone other than you or your co-habitants without forcible entry through a locked door, window, or other entryway. Some examples of publicly accessible non-living spaces include:

• A shared foyer, hallway, or other common area in an apartment or condo building
• A front yard or a back yard, even if behind a locked gate
• A balcony that is accessible from units other than your own
• A shared garage space in an apartment or office building
• A dedicated bicycle or PEV storage room that's shared with others in a building
• An area accessible by co-workers or other employees in an office space, such as a break room

For the purposes of these Terms and Conditions, publicly accessible areas includes privately-owned property. Thus, even if unauthorized entry onto the property constitutes trespassing, it may still be considered publicly accessible under these Terms.

Specialized Tool

A device or implement designed to carry out a particular function on an unconventional object, fastener, or material. Non-specialized tools include Phillips head screwdrivers, flathead screwdrivers, hex keys, hammers, and crowbars. Specialized tools include Torx screwdrivers (and other security screw screwdrivers), lock rakes, and bolt cutters.

Substantially Immovable Object

An object that is either affixed to the ground (e.g., bolted, cemented, etc.), and/or is either sufficiently large and/or heavy such that it would require multiple people to lift and move the object. If an ordinary person can lift and move the object without any tools, the object is not substantially immovable. Common substantially immovable objects include bike racks, light poles, sign posts, and pipes.

Unattended

All scenarios in which the Member is not considered to be attending to their vehicle.

# Consequences of Non-Compliance

Company reserves the right to deny a theft claim and/or terminate a Member’s StableCare Membership for non-compliance with the Terms and Conditions set forth herein.

# Modifications

Stable reserves the right to change these Terms at any time, effective upon the posting of modified Terms, which Stable will notify to members through the Stable app and/or via the Member's email associated with their account.

# Intellectual Property Rights

1. Grant of Rights By uploading, posting, submitting, or otherwise transmitting any images, videos, or data ("User Content") to or through the Stable app, you hereby grant to Stable a non-exclusive, worldwide, royalty-free, sublicensable, transferable, and perpetual license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Content in connection with the Stable app and Stable's business, including, without limitation, for redistributing part or all of the User Content (and derivative works thereof) and so expressly consent to Stable using this User Content for, but not limited to, machine learning, training data, and other analytical purposes.
2. Use of User Content Stable shall have the right to collect and analyze data and other information relating to the provision, use, and performance of various aspects of the Stable app and related systems and technologies (including, without limitation, information concerning User Content), and Stable will be free (during and after the term hereof) to use such information and data to improve and enhance the Stable app and for other development, diagnostic, and corrective purposes in connection with the Stable app and other Stable offerings.
3. User Representations You represent and warrant that you own all rights, title, and interest, or possess sufficient license rights, in and to the User Content as may be necessary to permit the use of User Content by Stable under these Terms. You also confirm that the User Content does not infringe upon any intellectual property rights of other individuals or entities.
4. Waiver You hereby waive any moral rights you may have in such User Content under the laws of any jurisdiction. You agree that you shall have no recourse against Stable for any alleged or actual infringement or misappropriation of any proprietary right in your communications with us.

# Governing Law

These Terms will be governed by and construed in accordance with the laws of the jurisdiction in which the Company operates.

Please remember that these Terms are legally binding. By enrolling in StableCare Membership, you accept and agree to abide by these conditions. It is your responsibility to regularly check for updates to these Terms.

# Limitation of Liability

In no event shall Stable be liable to any StableCare Member for incidental, consequential, indirect, special, or punitive damages including, but not limited to, loss of use of the products and services, loss of profits, loss of revenue, interest, lost goodwill, work stoppage, impairment of other goods, loss by reason of shutdown or non-operation, increased expenses of operation, injuries suffered by the member, or claims of the StableCare member, whether based in contract, warranty, tort (including, but not limited to, strict liability or negligence) or otherwise, even if advised of the possibility of such damages.

# Acceptance

By accepting these terms and conditions, you acknowledge that you have read, understood, and agree to the terms outlined above.

# History

For your convenience, we maintain copies of our previous versions of these Terms and Conditions, along with a summary of the changes made between each version.

# Version 2 (September 15, 2023)

• Added a Definitions section to explicitly define important words and phrases used in these terms.
• In the What are the StableCare Membership Benefits section:
  • enumerated the covered theft scenarios
  • clarified the post claim approval replacement/reimbursement process
  • clarified how to get coverage for lock(s) and/or accessories
• Under Ineligible Vehicles, clarified that Stable will not retroactively determine that a Member's vehicle is ineligible after they purchase their StableCare Membership.
• Under StableCare Tiers and Fee Structure:
  • Added provisions to enable customizing the riding season period for seasonal memberships
  • Added provisions to specify that monthly membership subscriptions are available on a case-by-case basis
  • Added section for multiple vehicles
• Under Log Parking
  • explain what happens if the Member forgets to log parking
  • clarified when logging parking is required when at or near home
• Removed the Highly Encouraged Practices section from the Terms to reduce confusion about what is a requirement, and what is just encouraged but not strictly required.
• Clarified the lock-up and logging parking requirements when at home under the at home theft scenario.
• Updated the Limitations to clarify the following:
  • StableCare covers theft of non-locked vehicles, but only in specific scenarios
  • StableCare may cover thefts when the covered vehicle is lent to someone other than the Member, but only when explicit permission is given to the Member in writing
  • Thefts that occur by disassembling the vehicle may be covered, depending on how much disassembly was needed to separate the vehicle from the lock.
• Added three new Discounts, and one new incentive:
  • Multi-vehicle discount: A discount for StableCare plans for additional vehicles for a single rider after their first vehicle.
  • Immobilization discount: A discount for riders with a keyed ignition, NFC ignition, or a disc lock.
  • Tracker discount: A discount for vehicles equipped with a GPS tracker, AirTag, or other location tracking device.
  • Recovery incentive: If your vehicle gets stolen and you manage to recover it, we will extend your membership for 1 year!
  • Added a provision to the referral discount to give referring Members the option to apply the referral reward as a credit to their account.
• Added to the Modifications provision to state that Members may be notified of updates to the Terms either through the Stable App and/or via email.

# Version 1 (June 16, 2023)

First version of the StableCare Terms and Conditions